Children’s Cottage Family Handbook
Who We Are
Mission and Values
We believe the ages of 0-5 offer a critical and unique opportunity for growth and development. Our mission is to provide young children with a safe, fun, and loving environment structured to create a future of lifetime learning.
The Staff
The quality of the program is due to the quality of the staff. It is vital to attract staff that is
experienced and knowledgeable in the field of early childhood. Each classroom is staffed with
1-2 full-time teachers depending on enrollment. Additional part-time staff float between rooms to offer additional support or coverage where needed.
Children’s Cottage Childcare Inc. strives to hire educators with the following qualifications:
Lead Teachers serving children ages three and up – Must complete a minimum of 12 Early Childhood Education Units.
Lead Teachers serving children under age 3 – Must complete a minimum of 12 Early Childhood Education Units including Infant Toddler Units.
Assistant Teachers - Must have a minimum of 6 Early Childhood Education Units.
All teachers must have some level of experience with young children and demonstrate a genuine interest in children. All staff members must have an initial physical, TB test, criminal records check, and a reference inquiry before employment begins.
Licensing and Accreditation
Our school is state-licensed and regularly inspected to ensure everything meets or exceeds
standards, including child-to-teacher ratios and safe facilities. Children’s Cottage Childcare Inc. is subject to inspection by state and local health, fire, licensing, and building agencies. Regulations and inspections pertain to staff qualifications, the facilities and playground, nutrition, health and safety matters, record-keeping, and child-to-staff ratios. If you have any questions regarding licensing or regulations, please speak with the Director.
Educational Programming
Classrooms
The individual developmental needs of each child are considered when placement decisions are
made. For a child to develop a positive self-image and appropriate social skills, they need to be
grouped with peers whose developmental age is similar to their own. In all groups of children, there will be varying ability levels. We will take all considerations into account and group children together who may best complement one another. Individual classroom compositions are listed below:
Fireflies - Typically 8 children, between the ages of 2 months-10 months with 2 teachers. We maintain a ratio of 1 teacher for every 3-4 infants at all times.
Honeybees- Typically 8-12 children, between the ages of 10 months- 18 months with 2 teachers. We maintain a ratio of 1 teacher for every 3-4 infants at all times.
Caterpillars – Typically 8 children, between the ages of 18 months-24 months with 2 teachers. We maintain a ratio of 1 teacher for every 3-4 infants at all times.
Lady Bugs - Typically 15-18 children, the age of 2 years with 2 teachers. We average a ratio of 1 teacher: 8 children.
Bumblebees - Typically 15-18 children, the age of 3 years with 2-3 teachers. We average a ratio of 1 teacher: 8 children.
Butterflies - Typically 15-18 children, the ages of 4/5 years with 2 teachers. We average a ratio of 1 teacher: 8 children.
Curriculum & Activities
At Children’s Cottage Childcare Inc., we focus on child-centered teaching, developmentally appropriate practices, and the belief that 'play is a child's work.' Our goal is to develop each child's confidence, creativity, and life-long learning skills in our program.
Program Activities for Infant Center (6 weeks to 24 months) Include:
Sensory Activities
Story Telling & Finger Plays
Music & Movement
Fine & Gross Motor Skills
Art / Finger Painting
Spanish with the babies
Program Activities for Preschool (2 years to 6 years) Include:
Social / Emotional Development
Fine & Gross Motor Skills
Sensory Activities
Science & Nature
Art & Crafts
Music & Movement
Circle Time
Behavior Guideline Philosophy
Discipline is based on a state of California form called "Personal Rights." It is posted right outside of our office, and you also get a copy of this form at enrollment. One of the statements in this form says any child enrolled in a childcare center should be "free from corporal or unusual punishment." We agree that no child should ever be punished by hitting or spanking. We try to redirect the children to more positive and constructive activities and practice "using our words" to resolve conflicts. We like to "catch the children being good" and validate them. ("I like the way that Johnny is lining up").
Children’s Cottage Childcare Inc. does not condone or tolerate the use of physical punishment of any kind on Children’s Cottage Childcare Inc. property. This policy restricts parents and staff from using physical punishment on their children while on Children’s Cottage Childcare Inc. property. Also, Children’s Cottage Childcare Inc. will not tolerate psychological abuse, coercion, threats, derogatory remarks, withholding, or threatening to withhold food as a form of discipline.
Guidance Procedures
To maintain a positive childcare environment in which students feel protected, children are able to learn, and parents are at ease, it is necessary for Parents/Guardians to read and sign that the expectations are understood.
Examples of Expected behaviors:
Keeps hands to ourselves and respect personal boundaries
Use all Infant/Preschool equipment in a safe manner
Shows respect for all children, staff and other adults
Examples of Unacceptable Behaviors:
Consistently disrupting the class, activity or program
Spitting, hitting, kicking, biting or other acts of aggression towards children, staff or other adults
Inappropriate use of objects (ex. throwing rocks, chairs etc.)
Endangerment of the health and safety of children, staff and other adults
Use of profanity (beyond the normal experimenting we see with preschoolers)
Urinating in inappropriate places on school grounds
Any inappropriate conduct by a parent/guardian/pick up person towards children, staff or other adults
Any behavior that requires the full attention of one teacher to keep them on track
1st Action:
1. Written incident report to be signed by the parent/guardian
2.Discussions with the Director, or Teacher
2nd Action:
1.Written incident report to be signed by the parent/guardian
2. Parents, Director and/or Teacher meet to discuss and develop a behavior plan to address the child’s specific needs within a group setting
3rd Action:
1.Written incident report to be signed by the Parent/guardian
2. Immediate pick up from school
3.Upon the third documentation of unacceptable behavior we will discuss whether or not removal from the program is an appropriate action.
In some cases a two week notice will be given that we will need to terminate care. Depending on the severity of the incident, dangerous behavior will be cause for immediate dismissal and termination of care with Children’s Cottage.
Children’s Cottage Childcare Inc. does not condone or tolerate the use of physical punishment of any kind on Children’s Cottage Childcare Inc. property. This policy restricts parents and staff from using physical punishment on their children while on
Children’s Cottage Childcare Inc. property. Also, Children’s Cottage Childcare Inc. will not tolerate psychological abuse, coercion, threats, derogatory remarks, withholding, or threatening to withhold food as a form of discipline.
Biting
Biting is a normal part of child development. Young children bite for various reasons, such as teething or exploring a new toy or object with their mouth. Biting can also be a way for toddlers to get attention or express how they're feeling. Frustration, anger, and fear are strong emotions, and toddlers lack the language skills to deal with them. If they can't find the words they need quickly enough or can't articulate how they're feeling, they may resort to biting.
Biting tends to occur most often between 12-24 months of age. Biting past the age of two and a half to three is less common. For repeated biting instances with preschoolers, we may request a parent/teacher conference. The purpose of the parent-teacher conference is to discuss what may be causing the child to be upset, frustrated, confused, or afraid and therefore lead to biting. Additionally, we would develop a joint plan of action following our behavior guidance procedures listed in this handbook. If your child bites or is bitten, you and the family of the other child involved will receive an Incident/Accident Report that keeps the identity of both children confidential.
Enrollment
Admissions Process
Children are eligible for admission at the age of 2 months-5 years old. The admission process begins with submitting a family needs form on our website then scheduling a tour of our program. Children are enrolled on a first-come, first-serve basis, depending on availability in the most developmentally appropriate class. We give priority to siblings of children who are already enrolled with us. Children are placed on an interest list if there is no availability in the most appropriate class.
Children must be able to benefit from participation in an inclusive group setting. If, after a tour
and discussion of the child’s needs, it is determined that Children’s Cottage Childcare Inc. is not a good fit for the child, Children’s Cottage Childcare Inc. will attempt to give resources and information about other programs that may benefit the child and family.
Registration & Requirements for Enrollment
After parents have completed the family needs form, attended a tour and given the approval for enrollment, you must complete the Children’s Cottage Childcare Inc. Enrollment Forms (found on our website) and pay the non-refundable deposit.
On the first day a child attends school, the office must have in each child’s file:
A completed Enrollment Packet, including Schedule & Tuition Agreement
Within 30 days of a child’s first date of attendance:
A health assessment by a licensed physician
A record of immunization or a completed exemption form
PLEASE NOTE: We are required to have each of these forms in our files in order to maintain our license to operate. State law requires us to exclude from school any student whose files are incomplete until we have received their missing paperwork. We appreciate your cooperation.
Termination of Enrollment
If the center determines that our program is not meeting the needs of the child, we terminate the enrollment. Enrollment may also be terminated for non-payment of tuition, or if child is deemed a threat to the safety of other children or staff. Parents may terminate enrollment with a 30 day written notice to center. A state form known as the Physician's Report (Lic 701) is required to enroll. We need that form signed by a physician before enrollment. It covers such things as your child's hearing and vision development, language / speech, dental, allergies, asthma, etc. Upon review of this form the Director and teachers will begin to understand your child's health and physical / emotional needs. We will then be able to determine if our program is a good match to meet the needs of your child. As your child progresses through the program, we continue to assess that we a meeting their needs.
The School Day
Your Child’s First Day
Preparing for the first day of school can be exciting, but it can also be an overwhelming and
anxious time – we understand! We will work with you to make your child’s first day the best it can be. Don’t hesitate to share any concerns you have before that first drop-off.
On the first day, we ask that you send in the items listed below. Please make sure to label each item with your child’s name.
What to bring for your infant (3 months - 24 months)
1. A plastic wrapped pack of disposable OR cloth diapers
2. Wipes IF you prefer your child to use a different brand than the school provides
3. A bag or backpack to carry your child's things
4. Bottles IF necessary
a. Please bring one clean bottle for each feeding EX: 4 feedings = 4 bottles
b. Empty bottles means you must provide us with a can of formula OR frozen or thawed bags of breastmilk OR a half gallon of whole milk
c. You may also choose to pre-make or pre-fill your child's bottles for the number of feedings that day OR drop in to breastfeed in our front office
5. A pacifier if they use one
6. Food if your child has started eating and a water cup
a. We will accommodate your child's feeding schedule to our best abilities so please pack similar to how they eat at home. If they eat breakfast and lunch please pack that as well as an afternoon snack. You may also choose to pack extra dry snacks or pouches which we can store in your child's cubby.
7. At least 2 full sets of extra clothing (shirts/onesies, jackets/sweaters, pants, socks) in the event your child's clothing gets soiled or the weather changes
8. Shoes if your child is walking or going outside with us during the day
9. Suggested items for outside play during winter: rain boots, waterproof pants, and/or muddy buddy rain suit
10. Suggested items for outside play during summer: sunscreen for children 6 months and older, sun shirt, bathing suit/swim clothes, and swim diapers
What to bring for your preschooler (2-4 years):
1. A plastic wrapped pack of diapers OR pull-ups if your child is not potty trained and wipes (if you prefer not to use our complimentary Costco unscented wipes)
2. At least 2 full sets of extra clothing (shirts, jackets/sweaters, pants, underwear, socks, shoes) in the event your child's clothing gets soiled or the weather changes
3. A backpack to carry your child's things
4. A lunchbox or lunch container with an ice pack including all the food you want your child to eat for lunch. We will provide morning and afternoon snack.
5. A water bottle
6. Suggested items for outside play during winter: jacket or sweater/sweatshirt, rain boots, waterproof pants, and/or muddy buddy rain suit
7. Suggested items for outside play during summer: sunscreen for children 6 months and older, sun shirt, bathing suit/swim clothes, and swim diapers
Hours of Operation
Children’s Cottage Childcare Inc. is open from 8:00am-5:00pm with extended care offered at 7:30am and until 5:30pm.
Parking & Carpool
To ensure our children's safety, it is of utmost importance that we practice safety and courtesy while in the parking lot. Please watch out for others, drive slowly, and hold children's hands.
Arrival
Mornings can be busy times, and they often set the tone for our day. Help your child have a successful start to their day by doing the following when you and your child arrive at school:
Sign your child in using the QR code by your classroom, the office or along the walkway.
Parents must accompany their child to and from the classroom each day.
You must connect with the teacher upon your child's arrival. This is a wonderful opportunity to share any important information they should know about your child’s morning or changes to their schedule.
Separation Anxiety
The first few weeks of school are always a time of adjustment, and many students (and
parents) feel a sense of separation anxiety which is perfectly normal. Here are a few strategies to help with the process. Remember, separation anxiety is a phase, it is perfectly natural, and it will pass.
Make the goodbye prompt and cheerful. Giving your child "one more minute" prolongs the inevitable. As a parent, the best thing you can do is hug your child, say "I love you," and reassure them that you will be back soon.
Establish a goodbye routine. Children crave routine, and parents who establish a consistent goodbye routine have better luck with successful goodbyes. This could be a secret handshake or a special 'I Love You' ritual. This provides a special moment between the two of you that offers a sense of reassurance.
Trust your child's teacher. This may be difficult to do when you do not yet know them, but keep in mind that our teachers have chosen this profession because they love children, and they have a wealth of ideas and strategies to help settle an upset little one.
Acknowledge how your child is feeling. It is important to accept and respect your child's temporary unhappiness as it is genuine and normal. Say things like, "I know you feel sad when Mommy leaves, but you will have a good time, and I will be back very soon."
Also, be prepared for regression. Sometimes a change in schedule like a long weekend or an illness that keeps your child home for a few days can have you feeling like you are right back to square one. As frustrating and upsetting as this can be, it is perfectly normal. Stick to the above strategies, and you should notice a significant difference in a couple of days.
Absences, Sick Days & Vacations
For children to learn from our program, they need to be here on a regular basis. As
participants in our program we must record attendance.
Please notify your child’s teacher if you know that your child will be out of school ahead of time for an appointment or vacation. If your child is sick, please notify us as soon as you can. You can send all notifications to your child’s teacher via messaging within the Care Connect app.
If your child has been absent two days in a row for unknown reasons, a staff member will touch base with you to check in and ensure the child is well and when to expect their return.
Classroom Schedule
Each classroom follows a slightly different schedule that is customized for their students. The
primary school day is from 8:00am with a rest time from 1pm-3pm.
Staff is sensitive to the attention spans of young children and plan accordingly, making activities extensive enough to be challenging and fun but short enough to avoid overwhelming a child. Each classroom has a schedule posted that lists approximate times of activities. Routine provides security, but flexibility is also important in meeting the varying needs of young children.
Classroom Activities
Teachers plan activities for the learning centers in the classrooms weekly. Teachers strive to be culturally aware and sensitive in their approach to planning. They plan concrete activities that can be modified to meet all children's needs and provide challenges in skill development.
Learning Experiences
Teachers connect with and use their community’s resources and the families we serve to expand our curriculum and provide additional hands-on learning experiences. In-house learning events may include cultural experiences through community members as well as a cultural experience provided by families within the center, demonstrations by community helpers, or scientific investigations.
Play Yard and Outdoors
We play outside every day that weather permits. When the weather keeps us inside, we find safe and fun ways to get active indoors. Our playground equipment and materials are designed for active play and exploration, which keeps kids learning while getting exercise and fresh air. Teachers plan outdoor activities to address multiple areas of skill development, including climbing, balance, and coordination, throwing, kicking, running, jumping, and pedaling.
Air Quality
Children’s Cottage Childcare Inc. staff monitor the conditions and make decisions using the Purple Air website. On days that are labeled code yellow, outdoor time will be reduced. Children will not go outside on days labeled code red, and gross motor activities will occur indoors. Children will use the playground at least twice daily in most situations. In exceptional cases such as a child with asthma or an extreme allergy condition, a doctor's note is required outlining proper care for the child.
Mealtimes
Healthy, balanced meals are just what growing bodies need! Children’s Cottage Childcare Inc. only provides snacks to children 2 years and up due to possible allergies. Families are required to pack a nutritious lunch for all children, and 2 snacks for children under the age of 2.
Special Dietary Needs
Our program only provides snacks to children ages 2 and up, if your child has a special diet or a food allergy you are required to provide your child with a snack.
Rest Time
All children will participate in a quiet rest time. Children are not required to sleep; however, we
have a very busy and stimulating morning, so most toddlers and preschool-aged children will nap when given a relaxing and quiet space to do so. If a child does not fall asleep after a short rest, they are given quiet activities within the nap room. The center provides nap mats, sheets and blankets These items are washed and disinfected weekly unless otherwise necessary.
There are always teachers within the nap room during naptime observing by sight and sound. We do not use mirrors, video, or sound monitors in place of sight and sound supervision.
Personal Belongings
To prevent items from becoming misplaced or lost, please label ALL items brought from home with your child’s name.
Clothing & Shoes
A full day at our school includes fun activities like singing, painting, playing indoors and out, dancing, and eating, so we recommend easy-fitting, washable clothes. Being comfortable lets kids focus on learning and having fun!
Make sure your child is wearing shoes for easy movement. Flip-flops, clogs, cowboy boots, and slick-bottomed shoes often cause children to fall when running outside and limit their play. Please be sure that your child’s shoes are rubber-soled and closed-toe with a closed heel or heel strap. Shoes are required for all children who can crawl or walk.
Please provide two complete sets of extra clothes, including socks, for your child. It’s always a good idea to keep an extra pair of shoes and a sweater or sweatshirt at school, too. Clothing should be labeled with your child’s first and last name and checked periodically to make sure it still fits.
Please provide appropriately layered clothing to keep warm in cold weather, including mittens or gloves, caps, hoods, or hats, sweaters or sweatshirts, socks, and warm, waterproof outerwear and footwear.
Please have your children wear sun-protective clothing such as clothing made with fabrics rated for ultraviolet protection or clothing that protects skin areas most prone to sun damage.
Sometimes learning and fun can get messy! Children’s Cottage Childcare Inc. isn’t responsible for lost, stained, soiled, or torn clothing.
Diapers & Wipes
Parents of children in diapers and of children who are toilet training must provide an ongoing supply of diapers. We provide Costco unscented baby wipes at no charge to parents. (If you prefer a different baby wipe, please bring your own). If your child is wearing pull-ups, it is helpful to send in the type with Velcro sides. This allows us to help your child change without having to take off their pants and shoes. Cubbies and coat hooks should be checked daily for items that need to be laundered. For children who require cloth diapers, the diaper must have an absorbent inner lining completely contained within an outer covering made of waterproof material that prevents the escape of feces and urine.
Both the diaper and the outer shell must be changed as a unit. Cloth diapers and clothing that are soiled by urine or feces are immediately placed in a plastic bag (without rinsing or avoidable handling) and sent home that day for laundering.
Belongings from Home
Your child will be provided with stimulating, educational toys every day. Special objects such as a blanket, soft toy, or a stuffed animal are okay for rest time. Please leave other toys and belongings at home, as bringing a treasured object to school can create tension between children and stress for children and staff if something is lost or misplaced.
Toy weapons (guns, water pistols, swords, shields, or other items that resemble weapons) are not permitted at Children’s Cottage Childcare Inc. All personal electronics (except augmentative communication devices) brought to school must be stored in the “off” position in the child’s cubby. Use of personal electronics is not permitted in the classroom. We cannot assume responsibility for lost or damaged personal belongings.
Change in Pickup Person
The safety of our students is our top priority. Please notify your child’s teacher if someone other than you will be picking up your child. Children’s Cottage Childcare Inc. staff will only release your child to the parents and guardians or the other adults you authorized on the student’s Enrollment Application or within the Care Connect App. If you need to authorize a new pickup person, please send the request via email to our Director. For your child’s safety, any time a person we do not recognize comes to pick up your child, we will ask for a government-issued photo ID.
Departure
It is important to sign your child in and out each day. You can sign your child out via the Care Connect app at the front entrance kiosk or on your smartphone, like signing in upon arrival. It’s also critical that you check in with your child’s teachers before leaving. The school closes at 5:00pm sharp unless approved for extended care until 5:30pm. A late pick-up fee of $1 per minute will be assessed when a child is left beyond the center’s operating hours. The late pick-up fee does not constitute an agreement to provide after-hours service. If you believe you will arrive after 5:00pm, please alert your child’s teacher via the Care Connect app as soon as possible. Failure to pick up your child or contact Children’s Cottage Childcare Inc., and if you or another authorized emergency contact cannot be reached within 5 minutes after closing time, Children’s Cottage Childcare Inc. staff will contact the local authorities.
Custodial & Foster Care
Some families have legal custodial orders that address who is permitted to pick up or visit a child. If there are custody orders or protection orders relating to your child, a copy must be provided to Children’s Cottage Childcare Inc. for your child’s file. This information is confidential and solely for the safety and well-being of your child. Families must update the Director when custody orders change or expire. Please note that employees cannot be responsible for supervising parenting time (visitation), and, as a result, visitation for non-custodial parents is not permitted in our centers.
For enrolled children in the foster care system, Children’s Cottage Childcare Inc. will need to receive a copy of the foster care paperwork. Children’s Cottage Childcare Inc. will release the child only to the foster parents or the child’s caseworker, who must sign the child in and out on the visitor’s list and provide proper identification. The caseworker must verify any additions or changes in writing (by letter or fax).
The School Year
School Calendar
You will be provided a calendar upon enrollment. Children’s Cottage Childcare Inc. will be closed most federal holidays. We also dedicate time each year for professional development. This includes two full days within the year. Children’s Cottage Childcare Inc. maintains the right to change the calendar at any time. Tuition and fees are not prorated for illness, holidays, inclement weather, or emergency closures.
Inclement Weather Days
In case of inclement weather, Children’s Cottage Childcare Inc. will close as determined by the Director and Owner and will notify as soon as the decision is made via Care Connect.
Celebrations & Birthdays
Celebrations and birthdays are special days for kids, and we want to share in the fun! If you’d like to provide a small treat for the celebration, ask your child’s teacher about allergies in the classroom to ensure all children get to participate. Please do not send in any treats or candy, which may be a choking hazard to our students. Healthy snack options such as whole-grain items, vegetables with dip, fresh fruit, fresh fruit popsicles, or yogurt are always a great choice. Please be sure to provide enough for everyone in your child’s classroom and check in with your child’s teacher before the special day so they can share any tips and plan accordingly.
Transitioning to a New Classroom
Children’s Cottage Childcare Inc. strives to make the transition from one classroom to another as smooth as possible. When the time comes to transition from one class to the next, we look at your child’s developmental and maturation levels, as well as space availability in other classrooms. A letter will go home to make you aware when your child is transitioning to a new classroom. Your child’s current teacher will share with the new teacher about your child’s strengths, areas for growth, and supportive strategies. If you are interested in setting up a conference centered around transition, feel free to reach out to your child’s teacher.
Communication & Family Involvement
Care Connect App
Upon enrollment, you will receive an invite via email or text to set up your Care Connect account. Through the app, you can communicate with your child’s teacher or administration via messaging, and as well as pay tuition.
Create a free Care Connect account. When you receive an invitation via email or text, please create a free parent account using either the website or mobile app. Make sure to use the same email address or cell phone number that the invitation was sent to.
Confirm your child’s profile. You will see your child’s profile after you create an account - you can confirm information such as birthdays, allergies, and additional contacts. If you do not see your child’s profile, please contact us with the email address or phone number you used to sign up. You will not see updates within Care Connect until we start to use it regularly.
Set your account preferences. You can adjust your notification preferences within your profile settings on the app.
Add your payment information. Care Connect offers secure, automated online payments that save time and give you advanced tools and reporting.
Conferences
Family participation is encouraged and welcomed. Children’s Cottage Childcare Inc. uses Family Conferences to offer family support and communication. Family Conferences are designed:
To guide families and teachers with a way of sharing valuable information about their child.
To individualize the planning process for each child in the context of their family, culture, and community.
To explore ways to use a child’s family’s strengths to promote growth and development.
To create an ongoing process for recording the growth and development of the child.
We encourage you to reach out to your child’s teacher at any time if you have questions, concerns, or want an update on your child’s progress.
Developmental Concerns
If at any point you have developmental concerns for your child, please reach out to your child’s teacher to discuss. We are happy to provide strategies, resources, or community programs that may be of support.
Family Support
While Children’s Cottage Childcare Inc. specializes in providing high-quality early childhood education, we recognize that our students and families may have needs outside early education. We have a variety of ways that we can support our families. These include:
Assist families with locating community resources
Help families obtain emergency assistance in areas such as food, clothing, utilities, housing, and counseling
Assist families with a successful transition to school
Access to a Family Resource Lending Library
Please reach out to the Director if you are in need of support.
Home Language
It is important to Children’s Cottage Childcare Inc. that all families are given the opportunity to fully understand, interpret, and become involved in their child’s education. Children’s Cottage Childcare Inc. will work with the family to provide information in the language they are most comfortable with for any family that makes a request.
Confidentiality
All information contained in your child’s records, including your personal information, is confidential. Anyone who is not directly involved in the care of your child or affiliated with Community Care Licensing, protective services, or other government agencies will not have access to your child’s records without your written authorization or court order. All Children’s Cottage Childcare Inc. staff members must sign a Statement of Assurance of Confidentiality upon employment and annually after that.
As a parent or guardian, you can request access to your child’s records; to do so, please email the Director. If you withdraw your child from the center, we will maintain your child’s records for at least 3 years per Community Care Licensing regulation. Lastly, out of respect for other children and families, please do not post photos or videos that contain images of children other than your own on the Internet.
Family Involvement
Children’s Cottage Childcare Inc. believes that children thrive when the relationship between the family and the center is a partnership. We strongly believe in positive two-way communication. Families are encouraged to communicate with teachers and administration in whatever way is most convenient for them. This may include
by phone, notes, email, or in person. Information is shared with families through verbal conversations, the Care Connect app, newsletters, flyers, family bulletin boards, notes, phone calls, posters, conferences, and e-mail.
All Children’s Cottage Childcare Inc. employees are expected to treat all children and families with respect and dignity. In return, we expect the same from all of our families. If difficulties arise, we encourage families to share their concerns with the Director verbally or in writing. Inappropriate language directed toward staff and/or in front of children will not be tolerated. Through communication, we will work to resolve the issue. If you are not satisfied with the solution, we encourage you to contact the Director. Please do not confront children or other parents in our program. When any member of the Children’s Cottage Childcare Inc. community shows behavior that threatens the safety of others or shows repeated disrespect towards other members of our community, Children’s Cottage Childcare Inc. reserves the right to ask the family in question to leave the school immediately and terminate that child’s enrollment at Children’s Cottage Childcare Inc.
Tuition & Fees
Tuition
We know that your child’s early education is important and doesn’t come without a price. Paying tuition on time helps ensure that we can continue to retain our highly trained teachers and provide them a positive work experience. Information about current tuition rates is available on our website https://childrenscottage.com/tuition.
The best way to pay tuition and fees is online through Care Connect. Tuition balances will generally be posted about 10 days before they are due.Through Care Connect, you can make recurring or one-time payments online using a checking or savings account for no additional fee. If you choose to use a credit card, a processing fee will be added to your payment. Children’s Cottage Childcare Inc. is committed to the security of your personal information online. Care Connect payment services do not store confidential banking information and have the highest encryption levels on bank transfers. No one at our company or externally has any access to any customer banking records. If online payment is not possible for you, there is a drop box located inside the office to place checks or cash payments.
All tuition should be paid by the 1st of the month. Accounts for 30 days in arrears or repeated failure to pay tuition by the due date may result in the termination of services. A late fee will be assessed on any account that has not been paid in full by the 10th of the month unless these arrangements have been made. Upon enrollment at Children’s Cottage Childcare Inc. all families will be expected to sign a statement that they have read, understand, and will abide by the tuition agreement.
Receipts can be printed out via your Care Connect payment portal for employer reimbursement or tax purposes.
Other Charges
If child is picked up outside of contracted time, there is a $1 per minute charge to the next month’s tuition for every minute the child is in care. If child is not signed in or signed out through Care Connect there will be a $5 charge for every incomplete sign in or sign out added to next month’s tuition. These charges can be avoided by completing the correct sign-in and out procedures and following your contracted hours. If you need to adjust contracted hours contact the Director to be considered of a change.
Returned Checks
There will be a service charge for any returned checks. In the event of a returned check, a money order will be due immediately, late fees will apply, and immediate termination of services may apply. Payments from customers with prior unpaid returned checks must be, from there on out, in the form of a money order or cashier’s check.
Health & Safety
We all know that safety comes first! At Children’s Cottage Childcare Inc., our first goal is to keep children safe, which starts with paying attention to every detail - big and small. Every day at our center, you can be confident that your child is in the very best hands.
Daily Health Checks
Each morning when your child arrives, we will conduct a daily health check. This is a quick physical observation where we check and observe a child’s behavior/mood and physical condition, including breathing, skin, eyes, ears, nose, and mouth. Additionally, we ask that you please alert us of anything out of the ordinary we need to know regarding sleep, appetite, bowel movements and urination, mood, and behavior at home and/or unusual events.
Illness Policy
We realize that it is difficult for working parents to keep their children home, but exclusion from
school will help prevent contagion and promote the health and safety of your child. Children should be kept home from school if they are feverish, have diarrhea and/or vomiting, or if they show signs of becoming sick (listlessness/drowsiness, productive cough, sore throat, ear pain, eyes that are pink, burning, itching, or producing discharge). See exclusion criteria on the following pages for more specifics. If your child cannot comfortably participate in the day’s usual activities or your child needs to stay indoors and/or have additional rest, these signs are generally indicative that the child should not be at school.
Children’s Cottage Childcare Inc. has established guidelines in accordance with state childcare law and other best practices concerning sick children. In case of a communicable disease or condition, and at the discretion of the Director, other parents will be notified to watch for symptoms in their children.
If your child becomes ill during the school day, every effort will be made to make them comfortable, away from the other children, but with a familiar caregiver. A parent will immediately be called to come and pick them up. Children’s Cottage Childcare Inc. is not able to provide arrangements to care for sick children. Parents are required to respond as soon as possible concerning the sick child when contacted by staff. If we cannot reach the parent within 15 minutes, we will reach out to the family’s emergency contacts as stated on enrollment/annual forms. If the illness warrants, the child's pediatrician will be contacted for consultation.
Children may attend with minor illnesses if it is not contagious, and it does not affect the child's
ability to participate in the day's routine. Minor illnesses include:
Mild respiratory infections
Acute infections subsiding after treatment, such as pink eye, impetigo, ear infections
Cold symptoms without a fever
If the child's health deteriorates at some point in the day, the parent will be contacted to come to
pick them up.
It is always helpful if you can provide Children’s Cottage Childcare Inc. a doctor’s note, when applicable.
Illness Exclusion Criteria
Disease/Condition:
If your child has been diagnosed with this disease, our program will:
When to allow your child to return:
Chickenpox (or rash suggestive of chickenpox)
Temporarily exclude the sick child from childcare
Notify all parents regarding possible exposure and include a warning about aspirin use.
Contact the Child Care Health Consultant if needed to find out other preventative measures to take
Unimmunized children must be excluded until they are permitted to return by their health care provider
Carefully follow handwashing and cleaning procedures
Approximately 5-7 days after the rash begins or when ALL blisters have scabbed over
COVID-19 or symptoms of COVID-19
Temporarily exclude the sick child from childcare
Contact the Child Care Health Consultant if needed to find out other preventative measures to take
Carefully follow handwashing and cleaning procedures
Guidance from the state is
updated frequently. Please
see [appropriate center contact[ for
more info.
Diarrheal illness
Temporarily exclude a child that has had 2 or more diarrhea episodes in one day.
Carefully follow handwashing and cleaning procedures
When the child is diarrhea-
free for at least 24 hours without the aid of
medication.
Fifth Disease
Temporarily exclude the sick child from childcare
The program will notify all parents
Carefully follow handwashing and cleaning procedures
When the child is fever-free
for at least 24 hours without the aid of medication and has the energy to participate in center activities.
Fever
Temporarily exclude the child from childcare if the child has a fever of 100 or greater.
When the child is fever-free
for at least 24 hours without the aid of medication.
Hand Foot and Mouth Disease
Exclude if the child has an open, draining lesion on hand or has lesions in the mouth and is drooling.
Carefully follow handwashing and cleaning procedures.
When lesions heal and/or
drooling ceases, and the
child can participate in center activities (including meals)
Hepatitis A
Temporarily exclude the sick child from childcare
Contact the Communicable Disease Section of DHHS
Contact the Child Care Health Consultant if needed to find out other preventative measures to take
Carefully follow handwashing and cleaning procedures
At least one week after onset of illness or jaundice.
Permission to return should be sought from the local health authorities first.
Impetigo
Temporarily exclude the child from childcare
Carefully follow handwashing and cleaning procedures.
After treatment has been started
Influenza
Temporarily exclude the child from childcare
The program will notify all parents
Carefully follow handwashing and cleaning procedures.
When the child is fever-free
for at least 24 hours without the aid of medication and
has the energy to participate n center activities.
Lice
Temporarily exclude the child from childcare
24 hours after treatment and no signs of nits or lice
Pink Eye
Temporarily exclude the child with yellow eye drainage and itching
Carefully follow handwashing and cleaning procedures.
24 hours after the first dose
of medication and symptoms are mild
Pneumonia
Temporarily exclude the child from childcare if they present with fever or difficulty breathing.
Carefully follow handwashing and cleaning procedures.
When the child is fever-free
for at least 24 hours without the aid of medication and has the energy to participate in center activities.
Ringworm
Temporarily exclude the child if lesions cannot be covered
Carefully follow handwashing and cleaning procedures.
If unable to cover the
lesion(s), after treatment
begins and the lesion starts to shrink.
RSV (Respiratory Syncytial Virus)
Temporarily exclude the child from childcare if they present with fever or difficulty breathing.
Carefully follow handwashing and cleaning procedures.
When the child is fever-free
for at least 24 hours without the aid of medication and has the energy to participate in center activities.
Scabies
Temporarily exclude the child until treatment is complete.
Carefully follow handwashing and cleaning procedures.
The program will notify all parents
All clothing and blankets will be sent home to be laundered in hot water and dried in a hot dryer.
Until treatment is completed.
Strep Throat/Scarlet Fever
Temporarily exclude the child from childcare
Carefully follow handwashing and cleaning procedures.
24 hours after antibiotics are started when the child is fever-free for at least 24 hours without fever-reducing medication and has the energy to participate in center activities.
Tuberculosis
Temporarily exclude the child from childcare
Contact local health department and Childcare Health Consultant
Carefully follow handwashing and cleaning procedures.
Exclude until a health care professional provides a written statement that the child is not infectious.
Vomiting
Temporarily exclude the child from childcare
Carefully follow handwashing and cleaning procedures.
When the child is vomit-free for at least 24 hours without the aid of medication.
Whooping Cough/Pertussis
Temporarily exclude the child from childcare
Contact local health department and Childcare Health Consultant
Unimmunized children must be excluded until they are permitted to return by their health care provider.
Carefully follow handwashing and cleaning procedures.
Exclude until five days after treatment has started.
Exclude untreated cases for 21 days from the date cough began.
* This chart is not an exhaustive list of the communicable diseases and policies for exclusion from childcare. For more information, please contact a member of the Children’s Cottage Childcare Inc. administration team.
Chronic Health Conditions
For any child with health care needs such as allergies, asthma, or other chronic conditions (ex:
seizures, G-Tube, etc.) that require specialized health services, a medical action plan shall be
completed. The medical action plan must be updated annually and when changes to the plan are made by the child's parent or health care professional. Blank medical action plans may be found in the office. The medical action plan shall be signed by both the parent and the child's health care professional and must include the following:
A list of the child's diagnosis or diagnoses, including dietary, environmental, and applicable activity considerations
Contact information for the child’s health care professional(s)
Medications to be administered on a scheduled basis; and
Medications to be administered on an emergency basis with symptoms, and instructions
Medications
Whenever possible, we recommend that you administer medications at home. To help with medication scheduling, you may consider asking your health care provider for prescriptions with 12-hour dosages. At the center, medications will be administered in accordance with Community Care Licensing regulations and the policies described below.
General Medication Policies
No prescription or over-the-counter medication and no topical, non-medical ointment, repellent, lotion, cream, or powder shall be administered to any child:
without written authorization from the child's parent
without written instructions from the child's parent, physician, or another health professional
in any manner not authorized by the child's parent, physician, or another health professional
after its expiration date
or non-medical reasons, such as to induce sleep
with a known allergy to the medication.
All medications will be given following the doctor's written instructions.
Medication will be stored separately for each child.
Medications will be stored in a locked cabinet in the classroom or locked box in the Center refrigerator, depending on the medication. Medications for external use will be stored separately from medications for internal use.
Do not store medication in diaper bags, lunch bags, backpacks, or any other personal belongings.
We do not mix the medication with food, formula, or juice, nor will we dispense any medication in a bottle or cup.
Medications will be administered by regular classroom staff who have been trained in medication administration in the presence of another staff person. All staff follow the Six Rights of Safe Medication Administration: right child, right medicine, right date/time, right dose, right route & right documentation. Staff will document each dosage on the medication form, listing time, amount given, and initial. If any side effects are noticed, they will be noted on the form, and the child’s parent will be notified.
Medication forms will be added to the child's file after the medication request is completed. Forms for long-term medication will be considered confidential and treated as such.
It is the responsibility of the parent to remove or dispose of any medication after the duration of the request has ended. The classroom staff will dispose of any medicine at the Center after the medication form has expired or after a child has left Children’s Cottage Childcare Inc.
Alternative medications, such as herbal or homeopathic medications that are not tested by the US Food and Drug Administration for safety or effectiveness, lack safety information and cannot be administered at Children’s Cottage Childcare Inc.
Children’s Cottage Childcare Inc. reserves the right to refuse the administration of medications if we feel that it is in the best interest of the staff.
Prescription Medication
For a staff member to administer any medication to your child, you must complete the Medication Administration Permission Form in its entirety.
The medication must be brought to school and stored in the original, tamper-resistant container in which they were dispensed with the pharmacy labels. The pharmacy label must specify:
The child’s name
The names of the medication
The amount and frequency of dosage
The date the prescription was filled and the expiration date
If the medication is provided via pharmaceutical samples; they must be stored in the manufacturer's original packaging, shall be labeled with the child's name, and shall be accompanied by written instructions specifying:
The child's name
The names of the medication
The amount and frequency of dosage
The signature of the prescribing physician or other health professional the date the instructions were signed by the physician or other health professional
Medication expiration date
The medication shall be administered only to the child for whom they were prescribed. It shall be administered according to the prescription, using the amount and frequency of dosage specified on the label.
A parent's written authorization for administering a prescription medication shall be valid for the length of time the medication is prescribed to be taken or up to 6 months when needed for a chronic medical condition, whichever is less.
Emergency Medication
If your child requires the use of emergency medications (i.e., inhalers, Epi-pen, Diastat,
etc.), you will need to complete the corresponding medical action plan. Blank medical action plans may be found in the office, and these plans MUST have a doctor or healthcare professional’s signature. Emergency medicines will be kept unlocked and easily accessible to adults but out of children’s reach (at least 5 feet off the ground). This is to ensure easy access in case of an emergency. All staff members have trained on emergency medication administration annually. We work with a county nurse to ensure our staff is appropriately trained for your child’s specific medical needs.
Over-the-Counter Medication
In general, Children’s Cottage Childcare Inc. staff will not administer over-the-counter medication except when a health professional prescribes the over-the-counter medicines. This situation is most common for chronic health conditions (ex: Benadryl for students with allergy action plans or fever-reducing medication for students with febrile seizure action plans). will not administer over-the-counter medicines such as cough syrup, Tylenol, ibuprofen, antibiotic cream for abrasions, or medication for upset stomach in the cases of acute illness or pain. Children that have these symptoms may need to remain at home until they are symptom-free.
The over-the-counter medication must be brought to school and stored in the manufacturer's original packaging with the child's name written or labeled on it. It shall be accompanied by a Medication Administration Permission Form that specifies:
The child's name
The medical conditions or allergic reactions
The names of the authorized over-the-counter medication
The amount and frequency of the dosages, which shall not exceed the amount and frequency of the dosages on the manufacturer's label
In cases where the prescription says, “as needed” (i.e., allergy exposure, etc.), the instructions need to specify criteria for the administration of the medication (be specific with what symptoms or situations are criteria for administration)
The route in which the medication shall be administered
Possible reactions or side effects
The signature of the parent AND physician, or another health professional
The date the instructions were signed by the parent and physician or other health professional.
Topical Creams and Sunscreen
Parents and guardians may give a Children’s Cottage Childcare Inc. standing authorization for up to 12 months to apply over-the-counter topical ointments, topical teething ointment or gel, lotions, creams, and powders, such as sunscreen diapering creams, baby lotion, and baby powder, to their child, when needed but must be provided by the parents/guardians.
The over-the-counter topical medications form must be completed before we can administer
these medications. You can find the necessary forms in the office.
Please apply sunscreen to your child before arriving at the center and dress them in hats/visors and tightly woven clothing to help prevent sunburn during outdoor play. Children’s Cottage Childcare Inc. staff can reapply sunscreen in the afternoon before going outside if we have an up-to-date Sunscreen Permission Form on file.
Medical Report & Immunization Record
A record of immunizations and a children’s medical report must be completed and on file at
school within the first 30 days of each child’s first day of attendance. Records should also include results of any screenings, prescribed medications, descriptions of any allergies, and current or chronic health conditions. If an immunization and medical report are not on file within 30 days of the child’s first day of attendance, Napa County Health and Human Services.
As the child receives new immunizations, the date and type of shot or immunization should be reported to administration to be added to the child's record. Immunizations may be obtained either through the pediatrician or the Napa County Health and Human Services. A schedule of immunizations can be acquired through the Center office. See http://www.cdc.gov/vaccines/ for the current national immunization schedule.
Cleaning & Sanitation
Cleaning and disinfecting are part of our broad approach to preventing infectious diseases at
Children’s Cottage Childcare Inc. Contaminated toys are specifically washed, sanitized, and air-dried. All surfaces and toys are sanitized and air-dried daily upon arrival and departure. For more specifics about the frequency and type of cleaning that occurs for each surface at Children’s Cottage Childcare Inc. please reference the NAEYC Cleaning, Sanitizing, and Disinfecting Frequency Table.
Hand Washing
Handwashing has long been established as one of the most important things to prevent the spread of illness.
In our school, hand washing requirements for staff are as follows:
Upon arrival at school/center
Before and after setting up snacks/food for student consumption
Before and after helping students use the bathroom
After handling items soiled with body fluids such as blood, drool, urine, stool, or discharge from nose or eyes
After handling an ill child
After using the bathroom or taking care of other personal needs (i.e., nose-wiping) and eating
In our school, hand-washing requirements for students are as follows:
Upon arrival in the morning
After using the bathroom
Before and after eating food
Before and after sensory play
After they have touched a child who may be sick or who has handled soiled items
After blowing/wiping their nose
The required method for handwashing is as follows:
Rub hands vigorously for at least 20 seconds using warm water and soap.
Wash between fingers and back of hands and wrists.
Rinse hands well under running water and dry thoroughly with a clean paper towel.
Turn off water using a paper towel instead of bare hands. This helps prevent acquiring new germs on already clean hands.
Universal Precautions
Children’s Cottage Childcare Inc. follows universal precautions to prevent the transmission of HIV/Aids, Hepatitis B, and other bloodborne pathogens. Universal precautions refer to infection control measures that all health care workers and childcare providers follow to protect themselves and the children in their care from disease-producing microorganisms. The concept requires workers to treat all blood and various other bodily fluids as infected with HIV, hepatitis B virus, and other bloodborne pathogens. Children’s Cottage Childcare Inc. staff follow the following universal precautions when
encountering blood or bodily fluids:
Gloves are worn for contact with blood, body fluids, mucous membranes, open wounds, and handling items or surfaces soiled with blood or body fluids. Only approved latex or vinyl gloves are worn. Gloves are never to be washed and reused.
Hands and other skin areas are washed thoroughly if they contact blood or body fluids. Hands should be washed immediately after gloves are removed.
Saliva is not considered by the Center for Disease Control to transmit HIV. Still, it is a body fluid, and mouth-to-mask ventilation devices will be available for resuscitation and shall be used by trained personnel.
Staff must review information and procedures about universal precautions, HIV/HBV infections/transmissions, and handling of infectious waste annually.
Toilet Training
High collaboration between you, your child, and your child’s teachers makes for more successful toilet learning. Children learn toileting skills through consistent, positive encouragement from all the adults who care for them.
When your child shows an interest, you and your child’s teachers will discuss how to work together to encourage toilet learning. We’re committed to working with your child consistently so that toilet learning can be accomplished in a developmentally appropriate manner with minimum stress for you and your child.
Every child begins toilet learning at a different age and progresses at a different rate. We’re always available as a resource to answer any questions about your child’s progress. Several complete changes of clothes and two pairs of shoes should be kept at the center during toilet learning.
Safety
Supervision
Children’s Cottage Childcare Inc. staff assume responsibility for enrolled children when they enter the classroom or are escorted by a staff member onto the Children’s Cottage Childcare Inc. property.
All classrooms monitor attendance by updating their attendance records throughout the day and counting and matching the numbers of children present with names on attendance records. “Name to Face” headcounts occur throughout the day, particularly when moving about the center at every threshold.
Injuries/Accidents
Your child's safety is of our utmost concern, but we recognize that minor bumps and scrapes are an everyday part of your child exploring and learning through experience. Known minor injuries sustained at school are reported to parents on an Incident Report Form, of which you will receive a copy. If your child is injured in our care, our first step is to administer first aid. A first aid kit is available in the office, and each class always has a small first aid kit with them. The most common treatment is ice on bumps, soap and water cleansing, and a bandage on a minor wound. All permanent staff members are trained in First Aid and Infant/Child CPR within the first 90 days of their employment, and they must maintain their current certification every two years.
If an accident is more than minor, a parent will be called to discuss the need for possible medical treatment. If the accident is more serious, a parent will be contacted and requested to come immediately. In the event of a life-threatening illness or injury, an ambulance will be called. To ensure your child’s safety, your Enrollment Agreement provides a record of names, addresses, and phone numbers of the people you have authorized to pick up your child. We ask you to keep this information current and supply names and phone numbers for your child’s doctor and preferred hospital.
Emergency Procedures
We make every effort to be prepared for potential emergencies. Children’s Cottage Childcare Inc. has an emergency response plan for fire, inclement weather, or if a lockdown becomes necessary. This plan is updated annually and submitted to the Community Care Licensing. These plans are reviewed annually with the staff. Additional precautions we take in the event of an emergency are:
Emergency phone numbers are posted by all phones.
Children’s Cottage Childcare Inc. keeps an emergency “To-Go” bag in the main office with first aid supplies and emergency contact information for all students and staff.
Fire drills are practiced once each month, and shelter-in-place drills every three months to prepare children in the case of an emergency.
Emergency evacuation plans are posted in each room.
Annual inspections by the Napa fire inspector. If an emergency requires evacuation, we’ll notify you as soon as the children have been relocated to a safe area.
Mandated reporting requirements
It’s our mission to ensure all children in our center are safe and well cared for, not only while they are at our center, but at all times. California law requires everyone who works directly with children to report suspicions or evidence of child neglect or abuse to local law enforcement. Those who fail to report can be held accountable under the law. The law prohibits interference with an individual’s attempt to report child abuse or neglect. Our school will offer full cooperation during the investigation of the reported incident.
Should a staff member have reason to suspect abuse, they will contact Children’s Cottage Childcare Inc. administration and follow up with an immediate phone call to Napa County Human Services. If an administrative staff member is unavailable, staff members have the authority to make the call and to prepare a written report of the account.
Children’s Cottage Childcare Inc. will not hire a person who has been convicted of abuse of any type, and all staff undergoes a fingerprint and criminal background check before employment begins.
All staff members are responsible for protecting all children from abuse from any child or staff member.
All staff members are required to report any suspected cases of abuse, whether it is suspected at Children’s Cottage Childcare Inc. or away from Children’s Cottage Childcare Inc.
All Children’s Cottage Childcare Inc staff receive training in recognizing and responding to child maltreatment, including abuse and neglect.
Children’s Cottage Childcare Inc strictly prohibits the mistreatment, neglect, or abuse of any child in the program by any staff member. Any employee found in violation of the abuse and neglect policies shall be immediately terminated. If the charges are not upheld, the [accountable center contacts] will determine eligibility for reinstatement.
School Policies
Smoke-Free and Weapon-Free Environment
Children’s Cottage Childcare Inc. and both playgrounds are smoke-free and tobacco-free environments. Smoking and the use of any product containing, made, or derived from tobacco, including e-cigarettes, cigars, little cigars, smokeless tobacco, and hookah, shall not be permitted on the premises of the childcare center or during any off-premises activities. Additionally, firearms and ammunition are prohibited in all licensed childcare centers, including Children’s Cottage Childcare Inc., unless carried by a law enforcement officer.
Transportation
Children’s Cottage Childcare Inc. does not transport children to and from school or for any off-premises activities. Parents are expected to provide transportation for their children.
Babysitting
Children’s Cottage Childcare Inc. strongly discourages families from entering employment arrangements with staff. However, we recognize that our staff members are highly trained, wonderful people and are often the people that know your child best, next to you. Any arrangement between a family and a Children’s Cottage Childcare Inc. employee for employment or services outside the program and services of Children’s Cottage Childcare Inc. is an individual endeavor and private matter, not connected or sanctioned by Children’s Cottage Childcare Inc.
Program Oversight
Our program’s quality and compliance with State laws are carefully regulated and evaluated
annually by the Community Care Licensing. In addition, we also ask parents to complete and return an evaluation of the program intermittently.
Commitment to Diversity
Tolerance and understanding are fostered by positive exposure to various ages, genders, lifestyles, family structures, races, cultures, religions, and physical abilities. Therefore, we emphasize an environment that welcomes diversity and challenges bias and discrimination.
Grievance Procedure
Disagreements may occur, even with the best of intentions. Experience has taught us that open
communication is the key to maintaining a positive relationship. The adults must demonstrate the cooperative; compassionate communication we want our children to imitate. If you are concerned, please discuss it with your child’s teacher or the staff involved. If the concern is not resolved to the satisfaction of all parties, a meeting can be arranged between the people involved and a member of the administration. At that time, a course of action can be determined.
Legal Information
Nondiscrimination
Children’s Cottage Childcare Inc. does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all staff members, clients, volunteers, subcontractors, vendors, and clients. Children’s Cottage Childcare Inc. is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.
Americans with Disabilities Act
Our policy is to accept children in compliance with the Americans with Disabilities Act (ADA), its regulations, and any other applicable local, state, or federal laws pertaining to providing services to individuals with disabilities.
Record Retention
Children’s Cottage Childcare Inc. complies with the requirements outlined in the ''Records Retention and Disposition Schedule" developed by the State of California.
USDA
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.
Submit your completed form or letter to USDA by:
Mail:
U.S. Department of Agriculture,
Office of the Assistant Secretary for Civil Rights,
1400 Independence Avenue, SW,
Washington, D.C. 20250-9410;
Fax: (202) 690-7442; or
Email: program.intake@usda.gov.
USDA is an equal opportunity provider, employer, and lender.
